Refund policy
We offer a 30-day money back guarantee on all orders.
Eligibility for Refunds We accept refund requests for the following reasons:
- Damaged or defective items
- Incorrect items received
- Item not as described
- Change of mind (within 30 days of delivery)
Request Window All refund requests must be submitted within 30 days of delivery. To request a refund email us at support@entenria.com with your order number and reason for return.
Refund Process Once approved, refunds are processed to your original payment method within 5-10 business days.
Important Notes We do not always require you to return the item. We may request photo evidence to validate your claim.